"For those travelers whose holidays have been ruined, there is no real way for Southwest to make this right," the pair continued. "Instead of a holiday spent celebrating with family and friends, passengers are sleeping in airports or desperately trying to reach customer service agents." "Southwest Airlines is failing consumers during the most important travel week of the year," said Markey and Blumenthal. Ed Markey (Mass.) and Richard Blumenthal (Conn.) called on Southwest to compensate customers for avoidable holiday flight cancellations. ![]() \u201c#SOUTHWEST NIGHTMARE: All flights leaving San Diego tonight are canceled, announcement just now over the intercom says the airline is \u201cfrozen and not able to assist with rebooking.\u201d People are told find their bags in these piles. While she has friends to stay with, she knows other travelers don't have the same luxury." "I was supposed to be home for Christmas."Īccording to the outlet: "After two canceled flights since Thursday, Alvarez decided to wait and try rebooking later in the week. "The plan was to get out of here by now," Amenit Alvarez, who is trying to travel from DIA, Statement that its agents are trying to re-accommodate as many passengers as possible, it also announced that it will "continue operating a reduced schedule by flying roughly one-third of our schedule for the next several days." Meanwhile, thousands of Southwest customers have been stranded in airports around the country in recent days, with little knowledge of where their luggage is or when they will be able to reach their destination. Capitalism for workers.\u201d - Qasim Rashid, Esq. Leaked memo from last Wednesday, Southwest's vice president for ground operations, Chris Johnson, told ramp agents at Denver International Airport (DIA) that they will be terminated if they refuse to work mandatory overtime or take a sick day without providing a doctor's note immediately upon their took $3.7B in federal aid from 2020-21.\n\nIt\u2019s CEO got a pay raise to a $9.1M package in 2022.\n\nYet Southwest employees are working 16 hour shifts
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